Frequently Asked Questions
Everything you need to know about shopping with The Room Antwerp.
What is your shipping policy for international orders?
We ship worldwide from our Antwerp studio. Delivery times typically range from 2-5 business days within Europe and 5-10 business days for the rest of the world. Tracking details are provided via email once your order is dispatched.
How do I return or exchange an item?
You can return any unworn item in its original packaging within 14 days of receipt. Simply contact our support team to receive a return authorization and instructions on where to send your parcel.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Bancontact.
Where are your garments produced?
At The Room Antwerp, we prioritize ethical craftsmanship. Our collections are designed in Belgium and produced in limited quantities by trusted European manufacturers to ensure the highest quality and sustainability.
How can I find the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes or need personalized advice, our team is available via email to help you find the perfect fit.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. If you need to make a change, please contact us within one hour of placing your order and we will do our best to accommodate your request.